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An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units

Pervin Tunç, Ali Gitmez, M. Rita Krespi Boothby.

Cited by (1)

Abstract
Objective: Intensive care nurses produce emotional labor through Deep Acting by generating empathetic emotional and cognitive reactions during their interactions with patients. On the other hand they produce emotional labor through Surface Acting whereby they forge empathic behaviors towards patients in the absence of appropriate emotional and cognitive actions. The present study explored emotional labor strategies on the basis of empathy among nurses working at intensive care and in-patient units. Methods: The present study was carried out in a state hospital in Istanbul. The sample of the study consisted of 116 nurses. Emotional Labor Scale, the Empathy Scale and a demographic questionnaire were used to gather data. Results: The hypotheses that as compared with in-patient care nurses, the empathy levels of intensive care nurses would be higher; nurses who have high levels of empathy would show higher levels of deep acting and emotional effort than nurses who have medium or low levels of empathy; nurses who have high levels of empathy would show lower levels of surface acting than nurses who have medium or low levels of empathy; and as compared with in-patient care nurses, intensive care nurses would show higher levels of deep acting and emotional effort and lower levels of surface acting, were not supported by the data. Conclusion: The results have shown that intensive-care nurses do not have higher levels of empathy, and they do not use deep acting and emotional effort more than inpatient clinic nurses. These findings indicate that regardless of the characteristics of the working environment, the nurses show empathy and use emotional labor strategies. More research is needed to understand these findings.
Key words:

Key words: empathy, emotional labor, surface acting, deep acting



Yoğun bakım ve yataklı servis hemşirelerinde duygusal emek stratejilerinin empatik eğilim açısından incelenmesi

Ozet
Amaç: Yoğun bakım hemşireleri hasta ile etkileşimleri sırasında empatik bilişsel ve duygusal tepkiler geliştirerek derinlemesine davranış yoluyla duygusal emek üretirler. Öte yandan, uygun bilişsel ve duygusal bağlantı olmadan hastaya karşı empatik davranışlar gösteriyormuş gibi gerçel olmayan davranışlar geliştirerek yüzeysel davranış yoluyla da duygusal emek üretirler. Bu çalışmada, yoğun bakım ve yataklı servis hemşirelerinde duygusal emek stratejileri empatik eğilim açısından incelenmiştir. Yöntem: Bu araştırma İstanbul’da bir kamu hastanesinde gerçekleştirilmiştir. Araştırmanın örneklemi, 116 hemşireden oluşmaktadır. Duygusal Emek Ölçeği, Empati Eğilim Ölçeği ve Demografik Bilgi Formu kullanılmıştır. Bulgular: Veriler yoğun bakım hemşirelerinin yataklı hasta hemşirelerine göre empati eğilimlerinin daha yüksek olacağı; empati eğilimleri yüksek olan hemşirelerin, empati eğilimleri orta veya düşük olan hemşirelere göre duygusal emek stratejilerinden derinlemesine davranış ve duygusal çaba düzeylerinin daha yüksek olacağı; empati eğilimleri yüksek olan hemşirelerin, empati eğilimleri orta veya düşük olan hemşirelere göre duygusal emek stratejilerinden yüzeysel davranış düzeylerinin daha düşük olacağı ve yoğun bakım hemşirelerinin yataklı hasta servisi hemşirelerine göre derinlemesine davranış ve duygusal çaba düzeylerinin daha yüksek, yüzeysel davranış düzeylerinin daha düşük olacağı öngörülerini desteklememiştir. Sonuç: Çalışmada yoğun bakım hemşirelerinin empati eğilimlerinin daha yüksek olmadığı ve duygusal emek stratejilerinden derinlemesine davranışı ve duygusal çabayı daha fazla kullanmadıkları bulunmuştur. Bu bulgular hemşirelerin çalıştığı ortamın karakteristik özelliklerine dikkat etmeksizin empati eğilimi gösterdiklerine ve duygusal emek stratejilerini kullandıklarına işaret etmektedir. Bu bulguların daha iyi anlaşılabilmesi için daha fazla sayıda araştırmaya gereksinme vardır.

Anahtar Kelimeler: Empati, duygusal emek, yüzeysel davranış, derinlemesine davranış


 
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This Article Cited By the following articles

Emotional Labor Levels of Nurse Academicians
Procedia - Social and Behavioral Sciences 2015; 190(): 32.

1
 

How to Cite this Article
Pubmed Style

Tunc P, Gitmez A, Boothby MRK. [An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]. Anadolu Psikiyatri Derg. 2014; 15(1): 45-54. Turkish. doi:10.5455/apd.45762


Web Style

Tunc P, Gitmez A, Boothby MRK. [An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]. http://www.anadolupsikiyatri.net/?mno=45762 [Access: July 20, 2018]. Turkish. doi:10.5455/apd.45762


AMA (American Medical Association) Style

Tunc P, Gitmez A, Boothby MRK. [An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]. Anadolu Psikiyatri Derg. 2014; 15(1): 45-54. Turkish. doi:10.5455/apd.45762



Vancouver/ICMJE Style

Tunc P, Gitmez A, Boothby MRK. [An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]. Anadolu Psikiyatri Derg. (2014), [cited July 20, 2018]; 15(1): 45-54. Turkish. doi:10.5455/apd.45762



Harvard Style

Tunc, P., Gitmez, A. & Boothby, M. R. K. (2014) [An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]. Anadolu Psikiyatri Derg, 15 (1), 45-54. Turkish. doi:10.5455/apd.45762



Turabian Style

Tunc, Pervin, Ali Gitmez, and M. Rita Krespi Boothby. 2014. [An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]. Anatolian Journal of Psychiatry, 15 (1), 45-54. Turkish. doi:10.5455/apd.45762



Chicago Style

Tunc, Pervin, Ali Gitmez, and M. Rita Krespi Boothby. "[An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]." Anatolian Journal of Psychiatry 15 (2014), 45-54. Turkish. doi:10.5455/apd.45762



MLA (The Modern Language Association) Style

Tunc, Pervin, Ali Gitmez, and M. Rita Krespi Boothby. "[An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]." Anatolian Journal of Psychiatry 15.1 (2014), 45-54. Print.Turkish. doi:10.5455/apd.45762



APA (American Psychological Association) Style

Tunc, P., Gitmez, A. & Boothby, M. R. K. (2014) [An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units]. Anatolian Journal of Psychiatry, 15 (1), 45-54. Turkish. doi:10.5455/apd.45762





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